How Digital can our healthcare really become?

Allow me to set the scene… We’ve all had conversations with toddlers over the phone:
Daddy, daddy look at the doll!!! She can sit down.
Ah… mmm daddy can’t see right now but I will look as soon as I’m home, OK?
This is how a conversation with a toddler can sound, by the simple reason that it is perfectly natural for them to assume the one they’re talking to can see whatever they’re seeing.

When the telephone was invented many believed it would not last. One of the main objections was; it would be unnatural to not see who you’re speaking to. There is research which shows 70% of our personal communication consists of facial expressions, body language and tone of voice. If we remove 70% of our potential quality of communication the remaining can seem lacking.

The word on the street, increasing in popularity as we speak, is about replacing traditional doctor’s visits with A.I – artificial intelligence. We as patients and individuals are to enter our symptoms in an online form and a computer in the background analyses- and diagnose us.

Moreover, there is the option to complement a visit to the doctor with chat. Caregivers (entrepreneurs with millions invested in them) are chatting with multiple patients at one. Asks questions and wait for answers. You are asked to send an image of your affliction using your phone and are finally diagnosed. I can see that it is effective. Treat many patients at once, many certainly suffer from a virus or other common illness.

I have my doubts… When removing the human interaction in care I believe you as a doctor lose parameters which would have benefitted from being taken into consideration when evaluating your patient.

However, when you must prioritise your time, consider the environment and not compromise on the quality of communication, meeting your patients via video is surely the most effective solution. Video may not replace an in person meeting fully as you cannot hug your doctor or treat them to cake. On the other hand, who wants to hug their doctor, really?

To meet via chat, e-mail or letter is about almost as problematic as using messenger pigeons and hardly a viable option for the Healthcare Industry.

When you later realise your daughter’s doll was sitting in your microwave you realise the blessing of video.

https://en.wikipedia.org/wiki/Body_language

Jon Strindlund
Compodium International AB

In Swedish here

By | 2017-11-29T20:03:48+00:00 November 29th, 2017|Categories: Blog, eHealth, healthcare|Comments Off on How Digital can our healthcare really become?

Hur digital kan vården bli egentligen?

English version here.

Låt mig sätta scenen först…Vi har alla pratat med små barn i telefon.
Pappa, pappa titta på dockan!!! Hon kan sitta.
Jaha…mmmm pappa kan inte se det men jag kan titta när jag kommer hem! Ok?
Sådär kan det låta när man pratar med småbarn, av den enkla anledningen att det är naturligt att se den man pratar med.
När telefonen uppfanns var det många som trodde att det skulle bli en flopp. En av invändningarna var just det. Att det skulle vara onaturligt att inte se den man pratade med.
Det finns forskning som visar att ca 70% av den personliga kommunikationen består av minspel, kroppsspråk och röstläge. Tar vi bort 70% av vår potentiella kommunikationsförmåga så blir det som är kvar ganska kommunikations-fattigt.

Nu pratas det, och inte bara pratas faktiskt, om att genomföra vårdmöten med hjälp av s.k AI alltså artificiell intelligens. Vi ska alltså som vårdtagare och sjuka individer fylla i våra åkommor i ett formulär och i bakgrunden avgör en robot vilken diagnos vi har.

Nu pratas det, och inte bara pratas faktiskt, om att genomföra läkarmöten med hjälp av chatt. Vårdgivare (entreprenörer med miljoners miljoner i riskkapital) chattar med flera patienter samtidigt. Ställer frågor och får svar. Man ombeds skicka in en bild tagen med den egna telefonen och till slut får man en diagnos. Jag kan förstå att det är effektivt. Flera patienter samtidigt, dom flesta har säkert virus eller annan vanlig åkomma.

Jag är tveksam… När vi tar bort den mänskliga kommunikationen inom vården så tror jag man som läkare missar en hel del parametrar som borde varit med i bedömningen av patienten.

Men, om man måste prioritera sin tid, vara rädd om miljön och samtidigt behålla sin komunikativa förmåga är väl videomötet ändå överlägset effektivast, även om det förstås inte kan ersätta det personliga mötet fullt ut eftersom man inte kan kramas och bjuda på bullar. Men vem vill å andra sidan krama sin doktor?

Att mötas via chatt, e-post eller rörpost är väl nästan lika bökigt som att köra med brevduvor och knappast ett alternativ för vårdkontakt.

Sen när det visat sig att dockan kunde sitta i microvågsugnen inser man videomötets välsignelse…

https://sv.wikipedia.org/wiki/Kroppsspråk

Jon Strindlund
Compodium International AB

By | 2017-11-29T20:03:45+00:00 November 29th, 2017|Categories: Blog, eHealth, healthcare, Swedish|Comments Off on Hur digital kan vården bli egentligen?

Digitala vårdrum – Framtidens vårdmöte?

”Hur digitaliserar vi vårdmöten för att öka tillgängligheten och effektiviteten i vården?”
Live at Compodium Business Studio
22 November kl.15.00

Eventet sänds på webben: https://webbtv.compodium.se/live

Jan Ribe
ansvarig ProCare Telia

Cecilia Karlsson
e-hälsostrateg
Landstinget Värmland

By | 2017-12-19T08:07:35+00:00 November 21st, 2017|Categories: eHealth|Comments Off on Digitala vårdrum – Framtidens vårdmöte?

Compodium International and Telia in unique collaboration for Swedish Healthcare

Stockholm, November 14, 2017
PRESS RELEASE

In September, Telia launched their Digital Care Rooms and Telia Digital Health Planning  services which build on technology from Compodium.

Stefan Friis

Stefan Friis

We are proud to work with a company as renowned as Telia with their new initiatives in E-Health, says Stefan Friis, Nordic Sales Manager at Compodium.  With our experience in delivering digital meetings to the Healthcare Industry through our collaboration with Inera, this is the right arena for us.

We offer an opportunity for patients to meet with their own Healthcare Provider who is familiar with their individual history. This, paired with the high security and simple user workflow of the solution ensures the patient can feel secure. Says Jan Ribe, responsible for ProCare, a part of Telia’s Healthcare Division.

Telia Digital Care Rooms enables Public and Private Healthcare Providers to establish a Digital Presence. The communication is secure, encrypted and is initiated only when the patient  has authenticated via BankID. The solution is furthermore able to be integrated into e.g. journal- and booking systems.

A key part of our offering is the ability to  package in-house and third party applications in a complete solution. Telia’s Digital Health Planning Solution is a good example of this, Jan Ribe continues. To work with an ecosystem of partners with specialist competency such as Compodium is therefore incredibly important for us.

About Telia ProCare:

ProCare is a portfolio consisting of expert services and digital tools which responds to challenges in the Healthcare Sector, individually or as a whole.

ProCare is the platform which:

  • Gives the Healthcare Provider insight into their own organisation in order to identify areas  which can be improved and made more efficient.
  • Opens up tools and possibilities for Healthcare Procivers to meet with patients on their terms – in person or via video
  • Offers Healthcare Professionals an improved working environment with decreased levels of stress, improved cooperation and less time spent looking for information.

About Compodium:

For 20 years, Compodium has provided secure and reliable video solutions to demanding customers in business, defence, government and healthcare.

Compodium has the market’s most secure and complete video production platform, frame agreements with all Sweden’s counties and the operational responsibility for the National Multiparty Service on Sjunet – an assured communication network created for the Healtchare Industry.

Contacts:
Stefan Friis, Compodium International AB +46 70 380 49 42 stefan.friis@compodium.com
Jan Ribe, Telia Company +46 70 343 85 50 jan.ribe@teliacompany.com

By | 2017-12-12T09:38:27+00:00 November 17th, 2017|Categories: business, eHealth, healthcare, Press release, secure video conferencing|Tags: |Comments Off on Compodium International and Telia in unique collaboration for Swedish Healthcare