Putting privacy and security at the heart of digital meetings

Amit Walia, CRO at Compodium, looks at the security risks of business video conferencing.

The changes businesses have made to ensure business continuity during the COVID-19 pandemic mean that distributed, remote workforces are now commonplace in every country around the world.  While remote – or certainly flexible – working was already gaining popularity, in most industries the pandemic has catapulted organisations years forward in terms of both working practices and technology.  Video conferencing is now ubiquitous.  Indeed, the ability to communicate with customers, colleagues, clients – even patients – using video conferencing platforms offered many organisations a practical lifeline in 2020.

Authenticity in an era of digital meetings

The year has been a turning point for video conferencing.  No longer an occasional tool or ‘nice to have’ – video conferencing platforms are now a staple component of most organisations’ wider IT toolset.  This shift has seen a new take on authenticity – how to be (or at least appear) authentic in a business video meeting.  What to wear (hint: ditch the stripes), how you should think about lighting, what background to choose – all questions most people had not considered in a previous era of occasional video calls.  Indeed, with limited research on the subject, Harvard Business Review set out to answer these questions once and for all in March 2020 with its own research.

However, while the right lighting, shirt pattern and background colour may help someone seem more authentic on a video call – how can you be sure that the person you are talking to is indeed who they say they are?  For many businesses now using video conferencing as a primary communication tool, meetings can contain commercially sensitive, confidential and at times even regulated information – from personally identifiable information (PII) to payment card industry (PCI) regulated data.  Whether it’s a new client, customer, or a first-time meeting with a partner or other third-party organisation, the ability to guarantee you are discussing the right information with the right person over video is now paramount.

This question might seem odd – after all, how often would you ask someone for ID if you meet them in person?  However, outside of the confines of virtual communication, impersonation becomes far harder.  People are indeed asked to verify their identity regularly – for example when entering an office building – and the nature of in-person meetings means there are many more safeguards in place against sensitive data loss.

Privacy and security built-in

The question of digital authentication is part of the wider security concerns brought to light in the rapid and widespread adoption of video conferencing.  Controversies over encryption levels and the practice of “Zoombombing” – where strangers intrude on others’ meetings – have been some of the most widely reported this year.  Intruders have been known to listen in on video calls without anyone knowing they’re there.  Others have completely disrupted meetings in ways that threaten the business in its entirety, integrity as well as confidential information.  A prime example in one high-profile case saw pranksters intruding on a court hearing of a man accused of July’s Twitter hack.

As the conversation around the wider security of video meetings has grown louder, Zoom announced it would backtrack on previous refusals to provide end-to-end encryption to free users of the service.  This was a major victory for the activists and civil liberties organisations campaigning for privacy and digital protection – data transmission is one of the most vulnerable areas of video communication.  Ensuring a comprehensive level of security for those taking part in digital conversations is now vital.  During a video conversation, data travels over multiple networks – both public and private – and end-to-end encryption is the foundation of protecting this data in transit.

End-to-end encryption – which is vital for privacy and security and will now soon be available via even the most basic video conferencing solutions – is not enough to meet the high standards many businesses require.  Instead, authentication is the key to ensuring the growing adoption of video conferencing meets the same high standards delivered to clients, customers or partners in-person.

Authentication provides a double layer of trust, ensuring both parties can be confident that they are speaking to the right person within an entirely confidential virtual space.  Only by ensuring video conversations are both end-to-end encrypted and authenticated can businesses provide the highest levels of privacy and security.  This ensures the identity of every conference participant is fully authenticated before the conference is initiated.

Securing the digital future

The video conferencing authentication process is simple, but hugely effective.  It represents the first step in a more digital, video-driven future for businesses.  For many, 2020 will be remembered as a year of change – extraordinary, challenging but also transformational.  Digital transformation has been the key driver for CIOs and business leaders – to ensure business continuity, agility and continued commercial success in a fundamentally changed world.  Equipping teams with the tools to work effectively and efficiently from any location has been crucial – but business leaders must ensure that this doesn’t come at the cost of security.

Privacy and security must be built into the digital future.  Businesses need to ensure they are laying the right foundations for continued innovation.  Without question, video conferencing and digital meetings will continue to play a significant role for businesses in 2021.  Ensuring security and privacy are at the heart of this will be crucial.

The original article is published on Top Business Tech.

By |2020-12-15T09:31:21+01:00December 11th, 2020|Categories: business, English, Latest Articles, News|Comments Off on Putting privacy and security at the heart of digital meetings

Stort intresse för säkra digitala möten. Compodium levererar till ytterligare 20 kommuner och regioner.

Stockholm, 9 december 2020 – Behovet av säkra digitala möten har ökat dramatiskt under året, inte minst bland landets kommuner och regioner. Nu meddelar Compodium International AB, ledande svensk leverantör av säkra och tillförlitliga digitala mötesplatser, att bolaget kommer att leverera sin säkra videomöteslösning Vidicue till ytterligare 20 kommuner och regioner. Avtalen är tecknade via Compodiums strategiska partners Inera (Digitalt Möte), Atea (Vidicue) och SecureAppbox (Säkra Videomöten) under fjärde kvartalet 2020.

Idag använder kommunerna främst lösningen inom socialtjänst, elevhälsa, medborgarstöd och för nämndmöten, men Vidicue kan även användas för säkra digitala möten, där sekretessbelagda uppgifter och känslig information tas upp, inom flertalet av kommunernas verksamhetsområden, som äldreomsorg, vårdomsorg, individ- och familjeomsorg och för politiska möten med mera.

Region Uppsala, den region som senast tecknat avtal, använder videoplattformen i mötet mellan verksamhet och medborgare exempelvis inom psykiatri, logopedi, barnmorskemottagning, funktionshinder och folktandvården, men den kan även användas i samverkan mellan regioner och kommuner, och inom politiken.

Digitaliseringen i samhället, kombinerat med den pågående pandemin, har drastiskt ökat kommunernas behov av att kunna hålla distansmöten, även för konfidentiella samtal där känsliga personuppgifter hanteras. För att säkerställa att användningen följer exempelvis offentlighets- och sekretesslagen, datahanteringslagen samt GDPR krävs lösningar med avancerad säkerhet och stark autentisering.

Compodiums lösning Vidicue har hög säkerhet med bland annat stark kryptering och avancerad autentisering, där varje inbjuden deltagare identifierar sig med en elektronisk autentiseringsmetod såsom BankID eller Freja eID+ innan mötet börjar. Den som organiserar mötet måste också autentisera sig med exempelvis SITHS e-legitimation eller BankID, vilket ger dubbel trygghet.

– Redan innan Covid-19 såg vi ett markant ökat intresse för vår lösning från kommuner och regioner, men pandemin har förstås drivit på efterfrågan ytterligare, säger Compodiums VD Charlotte Berg.

– Många fler än tidigare använder digitala möten och jag är övertygad om att efterfrågan kommer att finnas kvar även efter pandemin. Förutom nya kunder utökar våra befintliga kunder användningen och skalar upp tjänsten med fler mötesrum.

Vårt partnernätverk är drivkraften till att så många nu inser vikten av säkra videomöteslösningar där känslig information behandlas och våra partners är mycket viktiga för oss för att kunna hantera det stora intresset för Vidicue.

De kommuner och regioner som tecknat avtal med Compodium är:

Alingsås kommun
Ekerö kommun
Eslövs kommun
Hultsfreds kommun
Järfälla kommun
Kalmar kommun
Kungsbacka kommun
Kungälvs kommun
Lindesbergs kommun
Ludvika kommun
Mölndals stad
Nyköpings kommun
Nynäshamns kommun
Strängnäs kommun
Sundbybergs stad
Vallentuna kommun
Värmdö kommun
Västerviks kommun
Östersunds kommun
Region Uppsala

Om Compodium

Compodium grundades 1997 med missionen att leverera tillförlitliga, digitala samarbetslösningar för organisationer, företag och myndigheter. En av dem är bolagets flaggskeppsprodukt Vidicue – en säker, krypterad och autentiserad videokonferensplattform, såväl som tjänster inom global videoproduktion och streaming. Företaget har sitt huvudkontor i Sverige, med internationell verksamhet i Storbritannien, USA, Nederländerna, Grekland, Förenade Arabemiraten och Sydafrika.

För ytterligare information, besök www.compodium.com


Mediekontakt

Charlotte Berg, VD, Compodium
Mobil: 070 262 52 85
Epost: charlotte.berg@compodium.com

Helena Lidén, PR-konsult, JustPR
Mobil: 070 662 11 95
Epost: helena.liden@justpr.se

By |2020-12-09T10:39:53+01:00December 9th, 2020|Categories: business, News, Press release, Swedish|Comments Off on Stort intresse för säkra digitala möten. Compodium levererar till ytterligare 20 kommuner och regioner.

Tackling climate change with technology

By Amit Walia, Chief Revenue Officer at Compodium

Climate change

As David Attenborough warned earlier this year, our climate is in danger and the need to take action has never been more urgent.

Data shows the amount of carbon dioxide that has built up in our atmosphere – due to burning coal, gas and oil since the 19th century – is probably more than in the past three million years combined, becoming the highest it’s ever been in human history.

In 2019, the UK became the first major world economy to legislate for net zero by 2050. Ironically, 2019 was the second warmest since records began and the year the government stated, UK emissions have already fallen by 42%.

Clearly there’s a long way to go but I think it’s encouraging to see governments powering change in the right direction.

In fact, on 18th November the UK’s Prime Minister announced his Ten Point Plan for a Green Industrial Revolution. This includes everything from clean energy and transport, to nature and transformative digital innovations.

This exciting plan reveals the steps we need to take to build a greener future. The news that it will support up to 250,000 jobs is also welcome in these turbulent times.

2020 learnings

During the first half of 2020, carbon dioxide emissions fell by 1551 million tonnes when compared with the same period in 2019.

This decline is largely due to fewer people travelling to work during the COVID-19 pandemic, triggering widespread changes to technology use and an upsurge in video communications.

Driven initially by necessity, video communication platforms are now familiar and dependable tools helping people socialise as well as work during the pandemic.

The value of video communication technology as a driver towards net zero carbon emissions is profound as well as bringing a host of other benefits, including time and cost efficiencies and effective communication.

Looking ahead to 2021

Recent research by the Carbon Trust reveals that almost three quarters (74%) of organisations expect their environmental priorities to become more important next year. Nearly two thirds (63%) of businesses are also planning to increase their sustainability budgets in 2021 as a result of the pandemic.

The end of the year is approaching and at Compodium we’re already planning for 2021. Equipping organisations to fulfil their sustainability priorities is central to our company’s values and purpose.

Our secure, authenticated video communication platform, Vidicue is helping our customers to reach their environmental commitments. In addition, research shows remote working, supported by the use of video communication technology, raises productivity and improves people’s work-life balance by reducing their need to commute.

The associated benefits of fewer traffic jams, particulate and carbon emissions are tangible progress towards a greener, cleaner future for all – especially for our children and future generations.

I hope that over the coming months we can take our learnings from this unprecedented time and use them as a force for good.

By |2020-12-08T10:07:50+01:00December 8th, 2020|Categories: Blog, business, English, Latest Articles, News|Comments Off on Tackling climate change with technology

Vidicue – post launch reflection

By Amit Walia, EVP Managing Partner at Compodium

Wednesday 16th October marked the launch of our Vidicue platform. Since then, demand has been accelerating at a rate far faster than anything we at Compodium had anticipated.

Putting it into context, we know the Covid-19 pandemic has changed the way we communicate, with research by Ofcom showing that adults are now spending over four hours per day online. And during lockdown, the number of people making video calls doubled.

Research by Forbes shows us organisations are becoming increasingly aware of the value video communication brings to colleagues, as they become more dispersed and in-person interactions increasingly less practical.

Security concerns go hand in hand with video communications, particularly where children are involved, which is why more and more people are turning to Vidicue to solve this issue for them.

Our Vidicue platform is highly secure, as all users have to authenticate before they’re admitted to a meeting, providing a double layer of trust.

Our partners are finding that more and more customers are requesting Vidicue’s military grade security level to protect users and organisations. In fact, Ofcom’s research found that nearly two thirds (57%) of adults support improved regulation of video-sharing platforms.

Vidicue’s inbuilt security features mitigate the potential for data and GDPR breaches, bringing reassurance to organisations and their employees.

I think that explains why we’re seeing such an upsurge in interest for Vidicue. So far, our customers are delighted with the service they’re receiving from Compodium, particularly the customisable and scalable nature of our solution.

As we head into the winter, we’re envisaging that changes to our ways of working will become more embedded, with many people continuing to work remotely.

With Vidicue, we’re continuing to drive innovation to bring our customers cutting-edge technology, highly secure with an optimised excellent user experience.

For more information about Vidicue, please visit www.vidicue.com.

By |2020-12-03T14:05:37+01:00December 2nd, 2020|Categories: Blog, business, English, Latest Articles, News|Comments Off on Vidicue – post launch reflection
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