A recent report by @Ofcom found that more than seven in ten of us now take part in a video conference at least once every week. That’s a significant increase from just six months ago. And we’re all familiar with the reasons why. As universities welcome students back for the start of another academic year, video conferencing will continue to play a significant part in their lives as the laptop becomes the digital lectern. And with the latest statistics showing a sharp rise in cases of Covid-19 throughout a number of UK universities, video conferencing will become an essential link not only to their studies, but to friends and families too.
However, a word of caution. Just as video conferencing tools are now a vital communication tool, the adoption of these platforms can pose a significant threat to the privacy and security of our communications if not implemented properly. Who can have failed to read about the Zoom-bombing incidents earlier this year. And just last month, Zoom’s video conferencing platform crashed coinciding with US schools returning after the summer vacation, leaving hundreds of thousands of students, teachers and workers unable to connect. Fortunately the outage lasted only a few hours, but both these incidents illustrate the importance of utilising a video conferencing platform that’s ‘fit for purpose’ – one that is not only robust and scalable, but puts users privacy and security at its core.
Enhanced security features and technical advancements are being added to video conferencing platforms all the time to help minimise the risk of succumbing to a security incident. But in addition, there are also some straightforward steps that organisations and users alike can take to ensure privacy and security concerns are minimised.
For organisations these include:
Data Protection – the arms of data protection regulation are long and complicated. Having come into play in 2018, many organisations have found themselves on the wrong side of the General Data Protection Regulation (GDPR) and the Information Commissioner’s Office (ICO) has imposed some considerable fines. All organisations should consider whether information being shared or recorded will have a data protection impact. If you’re unsure, you should conduct a Data Protection Impact Assessment to help determine the best way forward to remain within the scope of regulations such as the GDPR.
Reading and understanding the various privacy policies – users should be able to trust that companies will respect and protect their privacy and security. Many of these policies draw on the Digital Standard, a set of benchmarks that can be used by organisations to design digital products that are respectful of consumer privacy rights. Policies vary but they should include information for assessing how secure the tool will be, including whether communications will be end-to-end encrypted or not.
Create user guidelines – users should be provided with an organisation’s policy on the use of video conferencing technology so that they are aware of the measures that have been implemented to protect their personal data as well as the rules governing usage.
Familiarise yourself with the platform’s functionality – most platforms have options that enable users to improve security. This could be configuring controls to enable the waiting room option, the screen share option or even simple steps like using a background image to prevent personal data being visible during a call.
For students working from home, or private rental properties, they should ensure their home router is not using the default administrator password and IP address. Changing the administrative password on the router is a good idea. Sometimes it comes with a complex password which is good, but it’s even better when it’s something only you know.
Although 2020 will likely be remembered as a year of disrupted education, cancelled holidays, postponed celebrations and more, the silver lining is that we have access to technology that enables us to carry on, regardless. Video conferencing tools have been the saving grace for many of us, and so long as we secure communications and maintain privacy by implementing sensible precautions most aspects of our lives can continue to operate relatively normally, despite the global pandemic in our midst. At the heart of this is having a video conferencing policy which outlines the expectations and requirements from both the organisation and its users.
Krypterad och autentiserad videomöteslösning som följer alla data och integritetsregler för känslig information
Stockholm, 1 oktober 2020 –Compodium International AB, lanserar idag Vidicue®, en säker, krypterad och helt autentiserad videokonferenslösning, som kan användas vid kommunikation med externa parter, även när samtalen handlar om privat, känslig eller juridiskt reglerad information.
Lösningen är utvecklad för att hantera krav från branscher med omfattande reglering, till exempel hälso-och sjukvård, finans, juridik och utbildning. Men liknande tuffa krav på säkerhet och integritet finns även i de flesta företagskoncerner och offentliga organisationer.
Vidicue bygger på end-to-end-kryptering och autentisering, vilket innebär att identiteten hos alla deltagare bekräftas i ett virtuellt väntrum innan mötet inleds, något som minskar risken för intrång.
Processen är enkel och autentiseringen kommer från båda sidor, oavsett om det handlar om en läkare och patient, en kund eller en styrelseledamot, vilket ger dubbel trygghet.
Deltagaren får en länk där de laddar ner Vidicues mötesapp. Efter autentiseringen skickas gästen till ett virtuellt mötesrum, redo att kallas in i mötesrummet av värden som organiserat samtalet. Mötesrummet existerar bara under tiden samtalet pågår.
Lösningen, som är molnbaserad, är enkel att implementera i organisationen. Lika enkelt är det för den externa deltagaren, som kan använda vilken dator eller mobil enhet som helst. Lösningen fungerar med alla webbläsare och för mobila användare finns en särskilt utvecklad Vidicue-mobilapp.
– Den globala pandemin har helt ändrat hur vi lever och arbetar. Det har inte minst visat sig hur viktigt det är med en ny typ av videokonferenslösning. Idag kräver branscher med hög grad av reglering och stora organisationer lösningar som klarar tuffa krav på säkerhet och integritet, med bland annat avancerad kryptering och autentisering, säger Charlotte Berg, Compodiums VD.
– Många organisationer upptäcker nu att konventionella videokonferenslösningar varken lever upp till verksamhetskraven, eller de förväntningar på säkerhet och integritet som till exempel kunder och patienter har, fortsätter Charlotte.
– Vidicue är kostnadseffektiv och kan enkelt implementeras i organisationen, samtidigt som den ger total säkerhet och trygghet vid digitala videomöten, avslutar Charlotte.
Användningsområdena för säkra, krypterade och fullt autentiserade videokonferenser är många, men några exempel är:
Medicinska, juridiska och finansiella konsultationer
Offentliga samråd med myndigheter
Snabbt växande marknad
Under första kvartalet 2020 genomförde bolaget en nyemission med avsikt att växa bolaget. Investeringen har snabbat på Compodiums lansering av Vidicue, samtidigt som företaget genomgår en omfattande internationell expansion i Sverige, Norden, Storbritannien, Europa, Mellanöstern och Afrika. Under resten av 2020 och 2021 planeras en utökning av organisationen, bland annat inom kundansvar, försäljning och teknik.
Videokonferensbranschen expanderar för närvarande mycket starkt. I mars 2019 beräknades branschen vara värd cirka 8 miljarder dollar, med en förväntad tillväxt på 12 procent till 14 miljarder dollar 2023*. COVID-19-pandemin har lett till att företag och konsumenter nu använder videokonferens i mycket högre grad än tidigare och marknaden växer därför extremt snabbt. Idag förväntas branschen vara värd 43 miljarder dollar redan 2022**.
*Frost & Sullivan, Global Video Conferencing Market Analysis, Forecast to 2023, januari 2019
**IDC, Worldwide Unified Communications and Collaboration Forecast, 2020–2024, maj 2020
Compodium grundades 1997 med missionen att leverera tillförlitliga, digitala samarbetslösningar för organisationer, företag och myndigheter. En av dem är bolagets flaggskeppsprodukt Vidicue – en säker, krypterad och autentiserad videokonferensplattform, såväl som tjänster inom global videoproduktion och streaming. Företaget har sitt huvudkontor i Sverige, med internationell verksamhet i Storbritannien, USA, Nederländerna, Grekland, Förenade Arabemiraten och Sydafrika.
Compodium levererar tillförlitliga och säkra premiumlösningar för enhetlig kommunikation, som hjälper företag och myndigheter samarbeta mer effektivt och uppnå högre produktivitet. Med en förstklassig kundtjänst och mer än tjugo års erfarenhet, hjälper Compodium sina kunder, bland annat några av de största organisationerna inom hälso-och sjukvård, teknologi, offentlig sektor och finansiella tjänster, att skapa möteskulturer som tar hänsyn till både människor och miljö. Compodium erbjuder dygnet-runt support, via flera globala supportcentra med tekniskt stöd på nio språk.
By Charlotte Berg|2020-10-27T14:27:11+01:00October 1st, 2020|Categories: business, News, Press release, Swedish|Comments Off on Compodium® lanserar Vidicue® – en lösning för virtuella videomöten med fokus på säkerhet och integritet
Award-winning unified communications company launches new military grade, enterprise-class, secure video collaboration solution
Dual authentication ensures compliance with data and privacy regulations when sharing private, sensitive or regulated information externally over video
London, U.K, 1st October 2020 – Compodium International AB, the leading provider of secure and reliable digital meeting spaces, today announced the launch of Vidicue®, a video collaboration solution that helps organisations secure and authenticate external communications with customers. Available as a Software-as-a-Service (SaaS) platform, Vidicue, unlike other video conferencing solutions, offers complete end-to-end encryption and full authentication for all participants, bringing a new level of trust, security, and innovation to digital video conversations.
Designed to meet the needs of regulated industries, such as healthcare, financial services, legal, and education, as well as any large enterprise or public sector organisation, Vidicue fills a stark gap in the market for secure, encrypted and fully authenticated video conferencing. Vidicue enables organisations to reliably and securely communicate with external parties over video, even when conversations involve private, sensitive or regulated information. The solution provides seamless call flow functionality and virtual waiting rooms, while significantly minimising the risk of financial, legal, and reputational damage associated with a violation of privacy laws and data regulations.
With Vidicue, the identity of every video call participant – whether that’s a doctor, patient, carer, interpreter, customer service advisor, or corporate board member – is fully authenticated before the video call is initiated. The process is simple, and authentication is from both sides – for example, for the doctor and patient – providing a dual layer of trust. A customer is sent a link, which prompts them to download the Vidicue Meeting App. Once authenticated, the customer is directed to a virtual waiting room ready for the host (e.g. care giver) to call them into the meeting room, which exists only for the duration of the conversation.
A rapidly growing market
Compodium International AB has grown rapidly in 2020, accelerating the launch of Vidicue at a time of significant international expansion for the company and driving investment across Sweden, Nordics, U.K, Europe, Middle East and Africa, with key management, sales, and technical resources scheduled for onboarding throughout 2020 and 2021.
This move is supported by rapid growth in the market for video conferencing. Worth $8bn in March 2019, the market was predicted to grow 12% to $14bn by 2023*. However, widespread adoption of video conferencing by both businesses and consumers over the COVID-19 crisis has shifted this dramatically – the total addressable market is now expected to reach $43bn by 2022**.
“The global pandemic has changed the way we live our lives and highlighted a clear need for a new type of video conferencing solution – one that provides the kind of military grade, enterprise-class encryption required by heavily regulated industries and large organisations that prioritise security,” said Amit Walia, EVP, Managing Partner at Compodium. “There can be no doubt that we have swiftly entered a new digital meeting age in 2020 and many organisations are realising that conventional video conferencing solutions do not meet the business requirements or safety expectations of their customers” continued Walia.
As a platform agnostic and easily integrated solution, Vidicue enables any organisation to make a seamless shift to secure, encrypted and authenticated virtual video meetings. The Vidicue SaaS solution includes a control and monitoring centre, queue and call flow management, and payment system integration. The solution is available to use on any computer or mobile device and can be accessed through a web browser or the dedicated Vidicue Mobile App. While applications for secure, encrypted and fully authenticated video conferencing are broad and diverse, key use cases include:
Medical, legal and financial consultations
Customer service enquiries
Virtual board meetings
Public consultations with government departments
“We have seen a huge rise in demand for unified communications and collaboration tools in recent months, but the diverse and fragmented market means many organisations are now facing significant challenges with compatibility, quality of service, balancing the high costs of video conferencing infrastructure costs with the surge in usage capacity, and – most importantly – security,” continued Walia. “Vidicue solves the problem of interoperability and cost-effectiveness, while ensuring complete security and authentication for digital video meetings,” concluded Walia.
*Frost &Sullivan, Global Video Conferencing Market Analysis, Forecast to 2023, January 2019
**IDC, Worldwide Unified Communications and Collaboration Forecast, 2020–2024, May 2020
Founded in 1997, Compodium’s mission is to deliver reliable solutions for effective online collaboration to organisations, businesses and governments. This includes Compodium’s flagship product, Vidicue® – a secure, encrypted and authenticated video conferencing platform – as well as global video production and streaming services. Headquartered in Sweden, with global operations in the U.K, U.S, Netherlands, Greece, UAE, and South Africa, Compodium provides reliable and secure enterprise unified communications solutions that help businesses and governmental organisations ensure effective collaboration and higher productivity. Offering first class customer service and drawing from more than twenty years of experience, Compodium helps its customers – which include some of the largest healthcare, technology, public sector and financial services organisations – create a meeting culture that agrees with both people and the environment. Compodium offers 24/7 support, with multiple support centres globally offering technical support in 9 languages.
Ben Ralph, PR Consultant, Vincere Simul
Phone: +44 (0) 7746 548 214
By Charlotte Berg|2020-11-02T13:53:59+01:00October 1st, 2020|Categories: business, English, News, Press release|Comments Off on Compodium® makes confidential virtual spaces a reality with encrypted and authenticated video collaboration
Hi Martijn, please could you explain more about Vidicue?
Vidicue is a secure, authenticated video communications solution that brings two or more people together in a virtual meeting room.
Organisations only have to share a web link to a lobby and can organise their call flow into lobbies with virtual waiting rooms. Virtual meeting rooms are uniquely created for every meeting and will be removed when it ends.
We’re currently using Vidicue across Sweden for patients and healthcare practitioners to communicate with one another.
What’s particularly special about Vidicue?
A double layer of trust. Ease of use. No implementation needed.
Patients and healthcare practitioners can each trust that the person they’re speaking to is who they say they are, because they have to authenticate their identity before the meeting can start. This is also helpful when individuals haven’t met each other before.
It’s vital for patients to know they’re in the virtual room with a qualified and legitimate practitioner. We’ve all heard horror stories about people pretending to be doctors, but with Vidicue only authenticated people can enter the room, making it highly secure.
For the practitioners themselves, their license to practice could be on the line if they give advice or prescribe medications to the wrong patient due to mistaken identity. After all, the patient hasn’t checked in at a reception desk on their way.
Healthcare is high stakes. No one wants errors to be made, which is why minimising risk is so important.
Organisations need to ensure they’ve done everything in their power to prevent problems arising, and Vidicue provides that reassurance. Privacy laws are stringent.
That’s great, so how’s Vidicue working in practice?
Vidicue isn’t just for community clinics.
We’re saving lives with Vidicue; bringing specialists into operating theatres, maternity units and hospital departments where every second counts. In complex and unpredictable situations, such as a breech delivery in obstetrics, practitioners can jointly make timely and potentially life-changing decisions.
Outside hospitals, we’re making healthcare more accessible than ever before by removing the need to travel. Vidicue empowers patients, especially those who live rurally or have more complex needs, because it enables them to speak to a healthcare practitioner without leaving their home or having to rely on someone else to transport them.
Vidicue also supports a holistic approach to care by providing the opportunity for additional people to join a consultation, by invitation. Interpreters, for example, can be present in the virtual room, which is fundamental for people who rely on sign language, or where there are spoken language barriers.
Where requested or required, family members can also join consultations. This is ideal when one family member is a carer for another, or where there are children involved.
Equally, team members from other specialities can join meetings, speeding up decision-making and improving the standard of care.
Vidicue is a highly flexible solution.
Amazing, but is Vidicue easy to use?
Vidicue is very easy to integrate into an organisation as only the meeting link to the lobby needs to be shared with the patient or customer, so their existing booking system can be used. To enable ad hoc meetings the link can also be shared on the organisation’s website.
We customise Vidicue to suit each setting. What works in a hospital won’t necessarily be right for a doctor’s surgery. We talk it all through with our customers to start with, to make sure we’re giving them what they need.
Before a virtual meeting can take place, individual users have to authenticate their identity. There are different ways of doing this depending on where you are in the world. In Sweden for example, people use their BankID or SITHS, an identification card.
After the authentications, the meeting participant(s) end up in the virtual waiting room of a lobby. The healthcare practitioner will select the participant(s) from the queue and start the meeting. The address to the meeting room is therefore not known at all before the meeting starts, improving security from third parties joining.
Could you see Vidicue working in sectors other than healthcare?
Absolutely. In fact, any regulated industry where security is important, such as legal, banking and finance, education and government departments.
Video conferencing is a commodity nowadays, but when unauthenticated meetings take place, information can be accessed by third parties and shared inappropriately, destroying trust. For organisations, it could also result in fines and negative media coverage.
Martijn, what’s your role within Compodium?
I’m the Head of Business, Worldwide Operations and Business Development. I live in the Hague, in the Netherlands and each day looks different. One day I can be supporting our partners and the next looking at new ways to take Vidicue to the next level.
Right now, we’re expanding internationally at pace, moving into the Middle East, the Netherlands and the UK.
We’re an ethically motivated company; we want to help people and make our customers’ lives easier whilst holding true to our high standards.
Bengt, what made you start Compodium 23 years ago?
As an early video conference pioneer, I had worked with communications technology and hardware video system sales for many years prior to Compodium. But I realised that too often we oversold more video infrastructure hardware to customers than they actually needed. This led to the idea of starting a specialised video conference service agency.
I remember our first assignment came from the Swedish government. They wanted to conduct a series of national video conferences to analyse the Estonia disaster, which was when MS Estonia, a cruise ferry, sank in the Baltic Sea and hundreds of people died. People discussed whether the ship should be lifted from the bottom of the ocean or left as a burial ground in the sea.
Compodium was running the whole conference production and in one of those meetings, from a video studio in the far north, one tiny lady at the back of the room said she had a message for the government. The camera zoomed to her and she said, ‘I am a survivor, my husband died and from my heart I’d like to say, please keep it as it is’. People were moved and cried in the big parliament hall. I felt that it was amazing to be able to take a message from her straight into the heart of the government, to bring true democracy.
It was long before digital telephony and smart phones were commonplace and I thought, this is the technology and services I must spend the rest of my life exploring further.
Truly amazing – this was your inspiration?
Absolutely. Video communications are very democratising, and I’ve always been excited by the opportunities they offer. This experience sewed the seed for our further developments and over time, our technical video platform has grown to be one of the most complete in the field of B2B e-health and clinical telemedicine. We form links between more than a hundred hospitals and a thousand care clinics across Sweden.
We provide thousands of hours each day in meeting capacity, giving professionals the opportunity to share knowledge whilst working in another hospital in a completely different locality.
We’ve grown to be super experts in both upholding quality and knowing what’s needed for doctors and healthcare professionals. Over time, we’ve built up specialist knowledge that’s helped us build a funnel of trust with healthcare practitioners. We are so proud to be a business that provides value for mankind in this way.
How is Compodium helping to save lives?
Let me give one example. There are thirty-four maternity units in hospitals in Sweden, where babies are born daily. Statistically, a number of these will be born with suspected heart failure. There are several different causes, and doctors have to decide quickly whether urgent intervention is needed, as this could make the difference between life and death.
A less experienced doctor in a smaller hospital may consult a specialist obstetrician from one of the university hospitals over a video emergency line. Using the live clinical images being shared between them, they can make a mutual decision about whether to undertake a trauma lift of that newborn or to continue care at the local hospital.
An unclear image due to a poor quality video link would present a significant risk of incorrect diagnosis; such a situation is out of the question. It must be super good quality, so practitioners can trust that the image sent from the maternity unit’s ultrasonic device is exactly the same as the image received at the specialist’s location.
Compodium provides that dependability because it offers seamless connectivity, enabling a trusted bond between two healthcare practitioners: nobody will have a life on their conscience.
This is just one example of how our solutions for telemedicine work for practitioners every day.
What about digitisation in society in general?
As society is becoming increasingly digitised, the need has arisen for a trusting and secure solution for video consultations to take place between a doctor and his patient. For many years, our software developers have added functionality to the platform to address this need. We now call the solution Vidicue.
Vidicue is a secure multiparty video communications platform that is enabling patients and healthcare practitioners to talk to one another remotely, saving costs, time and carbon dioxide emissions. It’s very important that a doctor can legally ensure that the right patient arrives at the meeting. In the same way, it is necessary for a patient to trust that it is a legitimate doctor holding their consultation, not an unknown person dressed in a white medical coat.
Vidicue therefore supports a variety of digital authentication methods including Bank ID, to ensure the correct identity of all participants in the video meeting.
Vidicue provides a higher level of trust that allows professionals new, clever ways of organising workflow processes.
How are the changes taking place in the world right now affecting Vidicue?
The world has accelerated five years in the space of a few months.
The Covid-19 pandemic has shown us how easy it is to share knowledge and run our working lives with digital tools. It’s still possible for many people to earn a living without going to a physical place of work, although of course not for everyone.
A major disaster is cutting across society at the moment, putting pressure on the welfare system, on schools, clinics and places of worship. People are learning to adapt their lives and video communications are at the core of this change.
Panic over the pandemic has eroded into a more sensitive discussion of how we need to communicate remotely in the best ways possible. With that comes an awareness of the need to choose a system that agrees with an organisation’s security and trust requirements.
Vidicue provides this level of security via end-to-end encryption. Beyond even that, by removing the need to travel, Vidicue brings services to the user and connects them to a digital world more securely than ever before.
I think our societies will change dramatically over the coming years. It’s possible to have many benefits of a city life in the countryside. People were spending hours commuting, at great cost, but now they’re realising productivity hasn’t been compromised as a result of working remotely.
What are your plans for Vidicue?
We are humbled by what Vidicue is helping people to do and achieve every day of their lives, and as a business we are continuing to develop the platform.
We’re now quickly moving into different sectors, and expanding internationally, based on our healthcare knowledge. Our main focus is addressing services to regulated industries, where information cannot be made publicly available due to personal and professional privacy laws.
We are an ethically motivated company, putting purpose before profit, and we are inspired by integrating the very latest technology into Vidicue to continue our customer-focussed journey.
By Charlotte Berg|2020-10-01T10:07:04+02:00October 1st, 2020|Categories: Blog, business, Latest Articles, News|Comments Off on Bengt Grahn, Compodium’s Founder, reflects on taking delicate human conversations to the highest level of trust
Simon Lindgren, IT Strategist at Södertälje kommun, one of 290 municipalities in Sweden, is no stranger to using video meetings as a way of expanding support and services to individuals and to make the municipality work more efficiently. In 2018, Simon started investigating the possibilities of using video meetings with external healthcare providers, family homes, guardians and institutions, as well as directly with clients. In these meetings, highly confidential and very sensitive information is often discussed, so security and privacy have become increasingly important.
The meetings would include members from various external organisations and institutions, and in some instances also clients. It’s often the municipalities’ representatives who have to travel to, for example, external hospitals or other care providers, so potentially video meetings could save considerable travel time for the municipality employees. However, it was crucial that the security of the video meeting solution could be trusted.
There’s been an increased focus on tougher demands for security and privacy in the public sector in recent years and today public sector organisations are no longer permitted to use cloud-based solutions from countries outside of the EU. Advanced encryption and strong authentication via electronic identification such as BankID or SITHS, are now also required. All this disqualified many of the usual consumer-focused video conference solutions on the market.
The municipality initially turned to Inera, a company owned by Sweden’s municipalities and regions, working to simplify sourcing of digitalisation solutions. Inera already had a frame agreement in place with Compodium, but as the agreement at the time didn’t include authentication, which was very important to Södertälje municipality, Simon turned directly to Compodium. The frame agreement has subsequently been updated so it now also includes authentication.
Compodium’s solution was implemented in the autumn of 2019 and in the initial set-up, the municipality trained meeting hosts for 5 virtual meeting rooms.
When the Covid-19 pandemic escalated in the spring of 2020, the demand for video conferencing exploded and Simon realised he had to increase the number of meeting rooms. Use of these rooms has tripled since the solution was implemented. Today, there are 17 meeting rooms which can all be used simultaneously. The rooms are divided across Individual and Family Care/Children and Teenagers, Individual and Family Care/Work and Provision, Individual and Family Care/Adult Abuse and Social Mental Health, the Authority for Care of the Elderly and Disabled, and Student Health. The number of meeting hosts has also increased substantially, to 430.
“Compodium managed the very fast expansion during the Spring quickly and easily, and new meeting rooms were delivered the following working day,” explains Simon.
Compodiums’ service-based digital meetings can be used in three ways; via a web interface, a Windows client or a smartphone app for Android and iOS. There is no need for additional equipment because a computer with a camera, a tablet or smartphone works fine. This makes it really easy to begin and means that employees can use the solution remotely, so they’re not tied to the office.
Each meeting room has a host who will call participants into the room after they’ve logged in from the meeting room lobby.
The high level of security and authentication means that employees, external parties and clients can be confident that their meetings are confidential and can only be reached by authorised participants.
The municipality’s video meeting users have saved considerable time by not having to travel to meetings, time that instead can be used to provide increased support and service to individuals. Management are seeing great possibilities with this new technology, and they are very supportive of its future use.
And there are other advantages with video meetings as they can sometimes be more focused than face-to-face meetings, taking less time with discussions staying on point. They can also act as a complement to physical meetings and offer additional follow-up and support for individual clients.
“It was really good that we already had the solution established when Covid-19 struck. It made it easier for our operations to keep up continuity in the contact with clients and the support network around them. Virtual meetings have also helped our internal communication,” Simon said.
Simon concluded: “By using Compodium’s video meeting solution we can be sure that we comply with existing regulations and follow guidelines for managing confidential and private information. The fact the solution also saves us time and money and is simple to use, is extremely positive.”
Simon Lindgren, IT-strateg på Södertälje kommun, en av 290 kommuner i Sverige, har jobbat länge med videomöten som ett sätt att utöka stöd och service till enskilda individer, samt effektivisera kommunens verksamhet. 2018 började han undersöka möjligheterna att använda videomöten med externa vårdgivare, familjehem, godmanskap, och institutioner samt direkt med klienter. I dessa möten hanteras konfidentiell och högst privat information, dvs känsliga personuppgifter som ska skyddas enligt GDPR.
Mötesdeltagare är representanter från flera olika organisationer och institutioner, och ibland även klienter, och det är ofta kommunens medarbetare som reser till sjukhus eller andra vårdinrättningar. Att använda videomöten skulle alltså spara mycket tid för kommunens anställda, men det var oerhört viktigt att det gick att lita på säkerheten i videokonferenslösningen.
De senaste årens ökade fokus och hårdare krav på säkerhet och integritet inom offentlig sektor, innebar att det inte längre var tillåtet att använda molntjänstbaserade lösningar från länder utanför EU. Det krävdes även avancerad kryptering och stark autentisering via exempelvis bank-ID och SITHS-kort. Allt detta diskvalificerade många av de vanliga konsumentfokuserade videokonferenslösningarna på marknaden.
Kommunen vände sig först till Inera, ett bolag ägt av kommuner och regioner och som jobbar för att förenkla upphandling av digitaliseringslösningar. Inera hade redan ett ramavtal med Compodium, men eftersom avtalet inte omfattade autentisering, vilket var viktigt för Södertälje kommun, vände sig Simon direkt till Compodium. Ramavtalet med Inera har sedermera uppdaterats och inkluderar nu även autentisering.
Compodiums lösning implementerades hösten 2019 och kommunen utbildade mötesvärdar för att hantera de fem virtuella mötesrummen man startade med.
När så Corona-pandemin drog igång våren 2020, exploderade behoven av videomöten och Simon insåg att han snabbt måste utöka antalet mötesrum. I dag har användningen tredubblats. Det finns 17 mötesrum som alla kan användas samtidigt. De är fördelade på IFO/barn och ungdom, IFO/arbete och försörjning, IFO/Vux missbruk och socialpsykiatri, myndigheten för äldre och funktionsnedsättning samt elevhälsan. Antalet mötesvärdar har också ökat kraftigt till 430.
”Den snabba utökningen under våren gick snabbt och smidigt, och nya arbetsrum levererades redan nästa arbetsdag” berättar Simon.
Compodiums tjänstebaserade digitala möten kan användas på tre sätt, webbaserat, via Windowsklient eller via smartphoneapp för Android och iOS. Ingen extra utrustning behöver anskaffas, utan dator med kamera, läsplatta eller smartphone räcker utmärkt. Det gör det enkelt att komma igång och innebär även att medarbetare kan använda lösningen hemifrån, eller på resa och slipper därmed vara bundna till kontoret.
För varje möte finns en mötesvärd som bekräftar mötesdeltagarna, efter att de loggat in från mötets väntrum.
Den höga säkerhetsnivån och autentiseringslösningen innebär att medarbetare, externa deltagare och klienter kan vara säkra på att mötena är konfidentiella och bara kan nås av bekräftade deltagare.
Kommunens medarbetare som använt videomöten har sparat avsevärd med restid, tid som istället kan användas för att ytterligare stödja och ge service till medborgare. Ledningen ser stora fördelar med den nya teknologin och är mycket positiva till framtida användning i kommunen.
Det har också visat sig att videomöten ofta är mer fokuserade än fysiska möten och tar kortare tid. De kan dessutom fungera som ett komplement till fysiska möten och därmed ge fler tillfällen till uppföljning och konsultativt stöd för enskilda kommunmedborgare.
”Det var bra att vi hade tjänsten etablerad i kommunen när Covid-19 kom. Det underlättade för verksamheten att behålla kontinuiteten i kontakterna med klienter och stödet runt dem, men också i den interna kommunikationen har det underlättat att ha distansmöten, säger Simon.
”Genom att använda Compodiums videomöteslösning kan vi vara säkra på att vi följer de regler och riktlinjer som finns för hantering av konfidentiell och privat information. Att lösningen dessutom sparar tid och pengar och är enkel att använda är extremt positivt,” avslutar Simon.
By Charlotte Berg|2020-10-16T10:22:57+02:00October 1st, 2020|Categories: Blog, business, News, Swedish|Comments Off on REFERENSCASE: Södertälje kommun upprätthåller verksamheten med säkra och konfidentiella videomöten
Hubert Da Costa,Vice President, Global Channels at Compodium explains his current job role and his management philosophy.
Describe your current job role and the parts that are somewhat challenging?
I recently joined secure digital meeting spaces provider, Compodium, to build, launch and lead the channel programme in EMEA. Compodium was an early video conferencing pioneer and its technical video platform has grown to be one of the most comprehensive in the world, with use cases spanning healthcare and clinical telemedicine to public sector communications. With a strong foothold in Sweden, Compodium is now rapidly expanding globally and going forward, the company’s model will be 100% channel focused.
Now, I’m working to build relationships with the distribution partners to support this global expansion. Compodium recognises that working with the right partners can grow the business in a way that selling directly never will. In fact, it’s become increasingly difficult for businesses – even those that have been extremely successful in one or a few regions – to create opportunities for sales growth in new geographical regions and market verticals. Developing a strong distribution network provides huge economies of scale in terms of resources, operational processes, delivery and customer service.
One of the key challenges with new locations is working around different languages and cultures, so the key to success when expanding geographically is embracing local execution. This is why the distribution model works so well. Choosing the right partners can help you assimilate in-country quickly and fast tracks you through the language and cultural roadblocks you will inevitably face by running your business remotely.
Can you explain how your company works with channel partners?
To help secure a market-leading position in the rapid growth area of digital collaboration, Compodium is looking to appoint five partners to drive sales in the finance, healthcare, SMB enterprise, education and public sector vertical markets. We’ve recently unveiled a new channel programme – Compodium Partner Assure – which is aimed at supporting and accelerating our partners’ success across EMEA.
We’re working hard to identify and build effective relationships with the right partners, particularly those with detailed local market knowledge. I know at its core, the key to a successful distribution model is aligning strategies with your partners. So, we’re welcoming partners that know the industry well, who share our cultures and values and will help us maintain the integrity of the Compodium brand as we expand into new regions. The secret is in the name – partnership is key.
How do you ensure channel partners flourish in a highly competitive market?
My philosophy has always been one that centres around honest communication and a focus on long term relationships. This drives better results for everyone – it may seem like a cliché, but that’s all it takes to create a win-win situation. When working towards the same goals, you need to treat your partners as an extension of your own team – constantly thinking about how you can contribute to their success.
I read a book some years ago called ‘The Go-Giver’ that really struck a chord with me and fundamentally influenced how I approach working with partners. The book is about a young ambitious salesman going nowhere fast who realises a fundamental truth: to be successful in business you need to turn the traditional ‘What’s in it for me’ mindset on its head. Success depends on asking what you can give. Now, I focus on the value I can add – for colleagues, customers and partners.
Working hard to ensure partners have enough training and support will contribute to your joint success. You need to commit 100% to ensuring your partners’ success – and importantly, reward them fairly when they deliver this.
What are the latest trends you see emerging across the channel?
Despite the widespread disruption for many businesses, there have been numerous opportunities brought on by the rapid shift to remote working. It’s accelerated some key trends we were already seeing huge growth in – particularly the move to cloud and the need for comprehensive security. For any channel organisation with expertise in these areas, there are significant opportunities.
What is your management philosophy?
To lead from the front but also empower my team to think like a leader in everything they do. My team knows I always have their back and – providing they act with honesty and integrity with everything they do – that they are free to execute and enjoy their roles. If they make a mistake – which we all know happens – that’s OK, as long as it was made with the correct behaviour. Mistakes help us grow – as individuals and as a team. Just as it’s important for us to learn from our own mistakes and move on, any mistake your team makes is an opportunity for you to grow as a leader.
Leading from the front doesn’t mean making all of the key decisions; it’s about ensuring your vision, mission and goals are crisp and clear, and then trusting your team to deliver these. I ensure everyone in my immediate and extended teams has a mandate to deliver in the most creative, but – more importantly – honest way possible.
The same is true for channel leadership. Commit to your strategy and plans and enable your partners to execute. When your partners share your core values and you’ve helped them understand the nuances of your product, your brand and your market, let them lead you to success.
When you look back at your career what has been the most memorable achievement?
Memorable achievements come in many forms. Certainly though, the feeling of securing my first million-dollar order has stayed, as has cutting the tape at the first international office I set up from scratch in the EMEA region.
What made you think of a career in technology?
Honestly, from the age of four I’d planned to be a priest. But by about 16, I’d moved on and my love and inquisitiveness of all things tech was inspiring a clear career direction. It inspires me still to see how the world is progressing at an exponential rate, with technology touching every aspect of our lives – particularly over the recent months, as we’ve all had to adopt new ways of communicating with friends and colleagues.
What do you think will be the hot technology talking point of 2020?
For many businesses, recent events have fundamentally changed the way they operate. Home working has taken off in a way that we could never have imagined, even this time last year. Thanks to technology, we’re as productive in our own homes as we are in a traditional office environment. There’s no question as to the significance that video conferencing has played here. Indeed, the market for digital meeting spaces has exploded in recent months, with Global Market Insights predicting the video conferencing market alone will reach a valuation of US$50 billion by 2026.
However, with this growth has come the realisation by many businesses that there is a greater need for protecting the sensitive, confidential and valuable data contained in video conversations. Enterprise-grade security is a must-have and this permeates every aspect of the home office technology we’re all now relying on – from our trusty Wi-Fi router to the video conferencing platforms we’re using to communicate with clients, customers and colleagues. Catching up with friends on HouseParty is one thing – but discussing a medical diagnosis with your GP or exploring a potential M&A requires absolute confidentiality.
What are your personal interests and where do you like to spend most of your time after work?
By far, most of my time after work revolves around my dog – so lots of walking! I also enjoy swimming and – despite a few arguments with the road along the way – I’m still a keen cyclist. I also take every opportunity to watch Liverpool play football.