Hi Martin, please could you explain more about Vidicue?
Vidicue is a secure, authenticated video communications solution that brings two or more people together in a virtual meeting room.
Organisations only have to share a web link to a lobby and can organise their call flow into lobbies with virtual waiting rooms. Virtual meeting rooms are uniquely created for every meeting and will be removed when it ends.
We’re currently using Vidicue across Sweden for patients and healthcare practitioners to communicate with one another.
What’s particularly special about Vidicue?
A double layer of trust. Ease of use. No implementation needed.
Patients and healthcare practitioners can each trust that the person they’re speaking to is who they say they are, because they have to authenticate their identity before the meeting can start. This is also helpful when individuals haven’t met each other before.
It’s vital for patients to know they’re in the virtual room with a qualified and legitimate practitioner. We’ve all heard horror stories about people pretending to be doctors, but with Vidicue only authenticated people can enter the room, making it highly secure.
For the practitioners themselves, their license to practice could be on the line if they give advice or prescribe medications to the wrong patient due to mistaken identity. After all, the patient hasn’t checked in at a reception desk on their way.
Healthcare is high stakes. No one wants errors to be made, which is why minimising risk is so important.
Organisations need to ensure they’ve done everything in their power to prevent problems arising, and Vidicue provides that reassurance. Privacy laws are stringent.
That’s great, so how’s Vidicue working in practice?
Vidicue isn’t just for community clinics.
We’re saving lives with Vidicue; bringing specialists into operating theatres, maternity units and hospital departments where every second counts. In complex and unpredictable situations, such as a breech delivery in obstetrics, practitioners can jointly make timely and potentially life-changing decisions.
Outside hospitals, we’re making healthcare more accessible than ever before by removing the need to travel. Vidicue empowers patients, especially those who live rurally or have more complex needs, because it enables them to speak to a healthcare practitioner without leaving their home or having to rely on someone else to transport them.
Vidicue also supports a holistic approach to care by providing the opportunity for additional people to join a consultation, by invitation. Interpreters, for example, can be present in the virtual room, which is fundamental for people who rely on sign language, or where there are spoken language barriers.
Where requested or required, family members can also join consultations. This is ideal when one family member is a carer for another, or where there are children involved.
Equally, team members from other specialities can join meetings, speeding up decision-making and improving the standard of care.
Vidicue is a highly flexible solution.
Amazing, but is Vidicue easy to use?
Vidicue is very easy to integrate into an organisation as only the meeting link to the lobby needs to be shared with the patient or customer, so their existing booking system can be used. To enable ad hoc meetings the link can also be shared on the organisation’s website.
We customise Vidicue to suit each setting. What works in a hospital won’t necessarily be right for a doctor’s surgery. We talk it all through with our customers to start with, to make sure we’re giving them what they need.
Before a virtual meeting can take place, individual users have to authenticate their identity. There are different ways of doing this depending on where you are in the world. In Sweden for example, people use their BankID or SITHS, an identification card.
After the authentications, the meeting participant(s) end up in the virtual waiting room of a lobby. The healthcare practitioner will select the participant(s) from the queue and start the meeting. The address to the meeting room is therefore not known at all before the meeting starts, improving security from third parties joining.
Could you see Vidicue working in sectors other than healthcare?
Absolutely. In fact, any regulated industry where security is important, such as legal, banking and finance, education and government departments.
Video conferencing is a commodity nowadays, but when unauthenticated meetings take place, information can be accessed by third parties and shared inappropriately, destroying trust. For organisations, it could also result in fines and negative media coverage.
Martin, what’s your role within Compodium?
I’m the Head of Business, Worldwide Operations and Business Development. I live in the Hague, in the Netherlands and each day looks different. One day I can be supporting our partners and the next looking at new ways to take Vidicue to the next level.
Right now, we’re expanding internationally at pace, moving into the Middle East, the Netherlands and the UK.
We’re an ethically motivated company; we want to help people and make our customers’ lives easier whilst holding true to our high standards.